VoIP Handsets of Choice: Yealink Desk Phones

While having a phone system without handsets is now an option with softphones, most companies still prefer having desk phones and conference room hardware for ease. Our team of engineers have been using and installing a number of brands of VoIP handsets for years, and have developed a list of personal favourites. Here we’ll talk […]

What’s new with 3CX V16?

3CX has recently released V16, which we are now deploying to all customers. V16 is a major upgrade of the existing platform, with a number of new features, as well as improvements to existing functionality and performance. All new features are included in the 3CX licenses we deploy, at no extra cost, and we ensure […]

Transitioning legacy business phone systems to NBN – are you ready?

As the National Broadband Network (NBN) continues to roll out across Australia, businesses will have to transfer their existing internet services to NBN providers. As part of the change, telephone systems will also need to be moved from copper (PSTN/ISDN) to a Voice over Internet Protocol (VoIP) system. The transition of your phone system must […]

What are the different types of PBX phone systems?

The phone system is the key to accomplish successful communication in your business.  A Public Branch Exchange (PBX) phone system is hardware and software that receives incoming calls and routes them without human intervention. The ability to reach specific extensions, intercom, initiate conference calls and assign customers to wait for assistance, are all distinct features […]

What are the benefits of a cloud-based PBX system? 

PBX stands for Public Branch Exchange and is simply another legacy acronym that remains in use, primarily because many businesses associate PBX with phone systems. Today’s phone systems run on enterprise-class servers, preferably in the cloud, where 100% uptime guarantees on power and IP service are offered. The virtual servers can run on a single […]

Driving customer acquisition through cloud telecommunication

Our new client was suffering from an inability to respond to inbound customer leads. The business, a chain of specialty medical clinics, had recently increased its number of locations and embarked on an aggressive and successful marketing campaign. However, their current telephone system consisted of a series of location-specific phone lines, which required call handling […]