Unleash advanced contact center features on the cloud
We build call centers internationally using the 3CX platform and our global network of SIP providers - 3CX has been designed from the ground up with advanced call center functions. We specialize in call centers in Latin American and Asia, targeting customers in Canada & Australia.
Built for Call Centers
3CX Enterprise is built from the ground-up for call center management.
- Advanced call center features are designed to maximize agent productivity while giving management all the tools they need to succeed
- Simple, intuitive web application optimized for call management & agents
- Advanced queue strategies
- Automatic dialing & call-back options
- Listen in, barge in, or whisper for call coaching and performance evaluation
Total Integration
Maximize productivity by integrating with third-party software & web chat. Agents can address enquiries via telephone or directly through your website, with seamless logging of customer interactions.
- Website live chat & talk allows agents to chat and talk to website visitors directly
- CRM integration and Click2Talk for fast workflows
- Native integration with Zendesk, Office 365, Salesforce & more
Data at Your Fingertips
Monitor call queues in real time and analyze performance with detailed statistics. Data-driven performance management is easy with instant access to information. Audit customer interactions with detailed reports and call recording.
- Real-time statistics for operations management
- Live statistics on the wallboard
- Detailed reports, such as longest wait times & abandoned calls
- Call logging and recording
Scalable Infrastructure
A cloud-based SaaS solution is ideal for ongoing feature updates & improvements while keeping capital costs low. We deploy high-quality SIP trunks globally to ensure call quality is up to scratch.
- High-quality SIP trunks – global coverage, local costs
- Unlimited extensions for easy expansion
- Carrier-grade reliability
- Native fail–over for guaranteed uptime