Transitioning legacy business phone systems to NBN – are you ready?

As the National Broadband Network (NBN) continues to roll out across Australia, businesses will have to transfer their existing internet services to NBN providers. As part of the change, telephone systems will also need to be moved from copper (PSTN/ISDN) to a Voice over Internet Protocol (VoIP) system. The transition of your phone system must be carefully managed to minimize disruption, as well as to take advantage of the opportunity to upgrade to a modern communications system.

phone systems on NBN network

Once your company has been notified of its requirement to transition, it will have a maximum of 18 months to do before it risks being disconnected.

PSTN? VoIP? I just want to make phone calls

In the simplest terms, PSTN or ISDN lines are the telephone lines we grew up with. Those protocols are delivered via ‘hard-lines’ using copper wiring to a location and may allow multiple voice lines or fax lines to a single premise. They will soon be phased out in Australia.

VoIP refers to the transmission of voice and other data over the internet. That is, sending and receiving telephone calls over the internet. This might involve a desk phone just like before, but a completely different IT infrastructure for your business.

All companies will have to move to a VoIP based system, and there are a number of different approaches to doing so.

Why migration to the Cloud?

Cloud-based IT infrastructure has a number of advantages over on-premise systems. It is less expensive, as there is no large PBX hardware involved, your call prices will be lower. It scales more easily and is more flexible & reliable. It can be updated and serviced remotely, making servicing faster and less expensive. It also opens a range of new communications features which are only available through modern software-based systems. 

Is the change to the NBN network good for me?

Since moving to VoIP is now a requirement, it is also a chance to reassess a company’s telephone and communications systems, and take advantage of the features a modern VoIP system has to offer. A business telephone system should have the following features:

  • New lines can be added or moved easily, 
  • Easily link multiple locations (or even countries) under a single system,
  • Voicemails sent straight to email, 
  • iPhone/Android apps to stay connected to your extension while out of office, 
  • Unified Communication for office chat and integrated video calling,
  • Integrates into major CRM systems and Office 365,
  • Webmeeting features.

Xenex Voice specializes in customized, cloud-based telephone infrastructure for business. We don’t use lock-in contracts or expensive ‘per-line’ pricing. Our 24/7, Australian-based operations are experts in communications and IT infrastructure.

Contact us today for a free review of your existing system, and to talk about how we can transition you to a better performing solution, saving up to 80% on telecoms costs in the process.